The Basics
Cellphone Model Details
Downloading
Using Ringtones and Images
Billing
Troubleshooting
The Basics
Q: What is a ringtone?
A: Ringtones are digital files that you use to customize the sound a phone
makes when it receives a call.
Q: What is the difference between Polyphonic and Truetone ringtones?
A: Polyphonic ringtones play an instrumental version of a song through a
synthesizer chip on your cellphone. The chip generates various instrument
sounds to mimic the instruments in the song.
Truetone ringtones are made from master music recordings. Truetones are clips
or samples of actual recordings of songs which are played as an alert or
ringtone on your cellphone.
Q: Is my carrier one that you support?
A: We currently support AT&T Wireless Services, Cingular, Sprint, and
T-Mobile USA. If you're a Verizon customer, ringtones are only available
through the GET IT NOW feature on your cellphone.
Q: Are these available in other countries?
A: Sesame Street mobile content is available in Australia, and the United States. If you would like to be notified
when content is available in your country or if you would like to distribute
Sesame Street mobile content, please contact:
mobile@sesameworkshop.org.
Cellphone Model Details
Q: How do I know what cellphone model I have?
A: If you're not sure what type of cellphone you have, look for the
manufacturer and model number under the battery or check your User Manual or
your carrier's website for more details.
Q: How do I know if my cellphone model is supported?
A: Check if your cellphone model is supported by filling in carrier,
manufacturer, and model details on the "Cellphone Wizard" page. If your
cellphone isn't listed, keep checking back or click here to receive a message
when we support your cellphone. We are adding new ones all the time!
Q: Is my cellphone compatible with ringtones and wallpapers?
A: To download ringtones and wallpapers, your cellphone must be able to receive
text messages and mobile internet on your cellphone. This may be offered in a
cellphone subscription plan (MEdia Net, T-Zone, M-mode, Vision, etc.). Some
T-Mobile users may have internet access that is limited to T-Zone only. This
limited access is not sufficient for downloading ringtones and wallpapers from
this site. If you are unsure of your cellphone's capabilities, don't worry --
you will only be billed for successful ringtone and wallpaper downloads. Check
your cellphone's capability in your User Manual or visit your cellphone carrier's
website for more details.
Q: Is my cellphone compatible with Truetone or Polyphonic ringtones?
A: Not all cellphones are able to receive all types of ringtones. Although
voice and sound ringtones are downloaded the same way as Polyphonic ringtones,
they require special features in your cellphone to play them. Not all
cellphones have the same features. Check your phone's capability in your User
Manual or visit your carrier's website for more details.
Downloading
Q: Why do I need to be able to receive text messages and mobile internet on
my cellphone?
A: You will receive a link to your mobile content through a text message.
Please make sure this is enabled in your mobile carrier service plan. YOU WILL
NOT BE ABLE TO DOWNLOAD OUR MOBILE CONTENT WITHOUT THIS CAPABILITY. Don't worry
if you are unsure, you will only be charged if the download is successful.
Q: Do I need a cable to download my ringtones and wallpapers?
A: No, all downloads are done over-the-air without the need for any additional
accessories.
Q: Can I preview a ringtone or wallpaper before downloading it to my
cellphone?
A: Yes. Select the "Preview" option next to each listed content item. An
audio clip will stream to your desktop for ringtones. If you've
selected your cellphone model, the previews will be customized for your
cellphone. Please note that ringtone lengths vary by cellphone.
Using Ringtones and Wallpapers
Q: How do I begin to use my new ringtone or wallpaper?
A: Every cellphone model is unique. If you are having trouble accessing your
new downloads, you should refer to your cellphone's User Manual or visit your
carrier's website.
Q: Can I transfer existing ringtones or wallpapers from my current cellphone
to another cellphone?
A: Unfortunately downloaded selections cannot be transferred from one cellphone
to another.
Q: Can I assign a specific ringtone or wallpaper to phone numbers stored in
my phonebook?
A: You can assign ringtones and wallpapers to callers in your phonebook on some
cellphones. Check your User Manual for more information.
Q: How many ringtones or wallpaper can my cellphone store?
A: Storage varies based on your specific cellphone model. Find out your
cellphone's storage capacity by referencing the User Manual.
If your phone's storage capacity is full and you begin to download another
item, you will be asked if you want to delete one of the previously downloaded
items stored in your phone. Once you delete a ringtone or wallpaper, it will be
permanently removed from your phone and you'll need to re-purchase and
re-download it if you want to use it again. Should you choose not to complete
the new download, you will not be charged for it.
Q: How do I delete content from my cellphone?
A: Every model of cellphone is unique. You should refer to your User Manual for
details on deleting ringtones or wallpapers from your cellphone.
Q: Can I send my cool new ringtone or wallpaper to all of my friends once
I've downloaded it?
A: No. A ringtone or wallpaper can only be downloaded to a single cellphone
model. You can send your friends an email message to let them know about all
the great Sesame Street Mobile ringtones and wallpapers. You are expressly
prohibited from transmitting, distributing, reproducing and modifying any
ringtone or wallpaper.
Billing
Q: How do I pay for my new ringtone or wallpaper?
A: The charges are added directly to your regular cellphone bill from your
carrier.
NOTE: Pre-paid plans ARE NOT supported at this time. Please check back soon.
Q: Will I be charged for downloads that are not completed?
A: No, you will only be billed for ringtones and wallpapers that you have
successfully downloaded to your cellphone.
Q: Can I get a refund if I do not like my ringtone?
A: Sorry, we only offer refunds due to technical issues that we cannot resolve.
Troubleshooting
Q: What if I can't preview the ringtones?
A: You will need a sound card and a Flash-enabled browser to preview the
ringtones. If you need to download Flash, you can download it here.
Q: What if my selection didn't download successfully?
A: First, make sure your cellphone is on and within the service area. Next,
make sure that your cellphone is able to receive text messages and mobile
internet. If you are still having problems, go to our Contact Us and give us
more details so we can look into your issue.
Q: If all else fails, who do I contact and how?
A: If you experience any problems or would like send us comments, please feel
free to contact us here.